The Seller is bound by contract with « CARRIER TO BE CONFIRMED » (the “Shipping Company”). All packages are shipped via the services of the Shipping Company.
Shipping costs of the Shipping Company are calculated according to the weight and destination and are automatically communicated to the Buyer when validating his shopping cart as well as included in the total price of the order to be paid by the Buyer. The Product will be delivered to the address provided by the Buyer in the order form. All the mentioned timing for delivery are calculated in working days and are only illustrative.
The Seller agrees to process the order within thirty days from the day following the order validation. The Buyer may cancel the order if the shipping timing has not been met as long as the order has not been shipped from the Seller’s warehouses. To do so, the Buyer shall simply contact the Seller’s customer service (firstname.lastname@example.org). In the case, the Buyer receives the package, the Buyer shall refuse it and ask for a refund of the order from Seller’s customer service (email@example.com). As soon as the Seller receives confirmation that the package has been returned by the Buyer, the Seller will refund the Buyer within 15 days.
The timing of delivery indicated above is the average timing and correspond to the processing, preparation and shipping time of the Buyer’s order (exit from the warehouses). Such timing runs from the checkout of the order. To such timing, the shipping time of the Shipping Company must be added. The Products always travel at the risks of the Buyer. In the event of a delay, damage or a missing Product, the Buyer should complain to the Shipping Company or make the necessary reservations to allow such remedies. If the Product is delivered after cancellation of the order, the refund will take place, immediately upon receipt by the Seller of the Product in its original condition. Return of the Product and refund to the Buyer will be processed in accordance with the conditions provided for in Article 7.
CANCELLATION – RETURN – REIMBURSEMENT
7.1 Procedure and general terms and conditions
With the objective of identifying and thus optimizing the return process, all Products that need to be returned must be notified through a return request to be sent to the Seller’s customer services (firstname.lastname@example.org). Otherwise, the return will be denied. The time allotted for the Buyer to contact the Seller’s customer service depends on the reason of the return, as specified in each case below.
A confirmation acknowledging receipt of such request will be sent back via e-mail to the Buyer. The Buyer is advised to return the Product by tracked carrier. Otherwise, if the package sent by the Buyer gets lost on its way back to the Seller, the Buyer would not be able to evidence the return or to request the postal services to locate it. All packages not shipped by the Seller are not under the Seller’s responsibility. Only the sender of the package can obtain information from the postal services on its status. The Buyer shall communicate to the Seller his order number and his personal details for the Seller to process the return request accordingly.
Upon receipt, the Seller will check the Product returned and the reason for its return. If the Product is not returned in its original condition, its return will be rejected by the Seller and returned to the Buyer at his own expense. If the return is made under a mistaken reason, the Product may be refused and returned to the Buyer at his own expense. The reason of the return may be requalified. Therefore, the Buyer will be notified by e-mail and the return processed in accordance with the revised reason.
The Products bought from the “Soldes / Sale” category cannot be exchanged nor refunded.
7.2 Right of Return in case of Withdrawal
In accordance with law, following the receipt of the Products by the Buyer, the Buyer has a 14-day period to return to the Seller the delivered Product without having to give any reasons. If the Buyer uses this withdrawal right within 14 days as from the receipt of the Products, the Seller undertakes to refund the Buyer without delay and no later than 14 days as from the date on which such withdrawal right has been exercised. To exercise such right, the Buyer must first contact the Seller’s customer service (email@example.com). A confirmation acknowledging receipt of this request will be sent back via e-mail. In case of exercise of the withdrawal right, the return postage will be borne by the Buyer.
WARNING: No withdrawal right can be exercised if the returned Product is unfit for its resale. Therefore, the Product must be returned in perfect condition, in its original packaging, undamaged, unmarked. The Product must be accompanied by all its accessories. Otherwise, the Product will be returned to the Buyer at his own expense.
7.3 Returns for reference error
The Buyer has 15 days to notify the Seller that the received Product is not the ordered Product, specifying the nature of the problem: reference error, size, color or features problems, entirely different Product, defective Product… so that the Seller’s customer service can assign to the Buyer a return number.
The Product must be returned in good condition and in its original packaging, even if opened, with all its contents (accessories, strings, instructions). To process the Buyer’s request correctly, the Buyer shall remind the Seller of his return number and personal details.
After receipt and acceptance of the Buyer’s package by the Seller, depending on the nature of the Product, available stocks, and according to the Buyer’s choice, the Seller will offer the Buyer the possibility to send him back the original Product or a Product with equivalent features.
If the Buyer choses to be refunded, the amount of the entire order (Product + corresponding shipping costs) will be credited to the debited account within 15 days from the acceptance of the return by the Seller.
After having received and accepted the returned package, upon presentation of evidence of the expenses incurred for the shipping of the returned Product, the Seller will refund such expenses by sending a check or by crediting the Buyer’s account. The maximum amount of refund in connection with such expenses may not exceed €15 all tax included.